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1. Information We Collect

We collect information you voluntarily provide through checkout, newsletter subscriptions, contact forms, customer support requests, and other interactions with the website. This may include your name, email address, phone number, date of birth, delivery address, order details, preferences, and information included in your communications with us.

2. Cash on Delivery Information

Our checkout operates exclusively through Cash on Delivery. We do not collect or store credit card numbers, debit card details, banking credentials, or online payment information through the website. Information necessary to fulfil and deliver a Cash on Delivery order may be shared with the relevant delivery service.

3. Website Usage Data

When you browse the website, certain technical information may be collected automatically. This may include your IP address, browser type, device type, operating system, pages viewed, approximate session information, referring website, and interactions with website features.

4. Cookies and Browser Storage

We may use cookies and similar technologies to maintain essential website functionality, remember preferences, understand how visitors use the website, and improve the shopping experience. Cart information may be stored locally in your browser until an order is placed or the relevant browser data is cleared.

5. How We Use Information

Information we collect may be used to process and confirm orders, prepare products for shipment, arrange Cash on Delivery deliveries, communicate delivery updates, respond to enquiries, provide customer support, manage returns and refunds, improve our website, detect suspicious activity, and maintain reliable services.

6. Promotional Communications

With your consent, we may use your email address or phone number to send promotional offers, product recommendations, newsletters, and shopping updates. You may unsubscribe from promotional communications at any time. Essential messages relating to an order, delivery, return, or customer service request may still be sent when necessary.

7. Order and Delivery Information

When you place an order, we retain information necessary to identify the order and complete delivery. This may include your name, phone number, delivery address, products ordered, order status, and relevant delivery instructions.

8. Third Party Services

We may work with trusted third-party providers that help operate the website or fulfil orders. These may include courier and logistics providers, hosting providers, email service providers, analytics services, and technical support providers. Only information reasonably necessary for the relevant service is shared.

9. Delivery Partners

Limited customer information may be provided to delivery partners so that they can locate the delivery address, contact the recipient, provide delivery updates, and collect the applicable Cash on Delivery amount. Delivery partners are expected to handle such information appropriately.

10. Data Protection

We take reasonable technical and organisational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss. Access to customer information is restricted to personnel and service providers who reasonably need it to perform their responsibilities.

11. Data Retention

Personal information may be retained for as long as reasonably necessary to fulfil orders, provide customer support, manage returns, maintain business records, prevent fraud, resolve disputes, and satisfy applicable legal or regulatory requirements.

12. Order History

Information relating to completed, cancelled, returned, or unsuccessful orders may be retained to maintain accurate records, provide customer support, investigate delivery issues, prevent misuse, and improve our services.

13. Fraud and Abuse Prevention

We may review order information, contact details, device information, and website activity to identify suspected fraudulent orders, repeated failed deliveries, misuse of Cash on Delivery services, or other activity that could negatively affect customers or our operations.

14. Information Sharing

We do not sell or rent your personal information to advertisers or data brokers. Information may be disclosed when reasonably necessary to fulfil an order, operate the website, provide customer support, protect our services, prevent fraud, or comply with applicable legal obligations.

15. Children's Privacy

Our website is not intended to knowingly collect personal information from children in circumstances where such collection is not permitted. If we become aware of inappropriate collection of such information, we may take reasonable steps to remove it.

16. Third-Party Links

The website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of those external websites. Customers should review the applicable privacy policies before submitting personal information to third parties.

17. Your Privacy Choices

Depending on applicable law, you may have rights relating to your personal information, including requesting access, correction, or deletion of certain information. Some information may need to be retained where required for legitimate business purposes, legal obligations, fraud prevention, or dispute resolution.

18. Marketing Preferences

You can change your promotional communication preferences or unsubscribe from marketing messages at any time using the available unsubscribe mechanism. Opting out of marketing does not affect essential service communications associated with your orders or customer support requests.

19. Information Accuracy

Customers are responsible for providing accurate and current information when placing orders or submitting forms. Providing an incorrect phone number, email address, or delivery address may result in communication problems or unsuccessful delivery.

20. Security Limitations

Although reasonable safeguards are used to protect information, no method of electronic transmission, storage, or internet communication can be guaranteed to be completely secure. We continuously take reasonable steps to reduce privacy and security risks.

21. Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in our website, services, information practices, or applicable requirements. The updated version will be made available through the website.

22. Privacy Requests

If you have questions about this Privacy Policy or wish to make a privacy-related request, you may use the customer support and communication options provided on the website.

1. Acceptance of Terms

By browsing this store, using its features, submitting information, or placing an order, you agree to these Terms and Conditions and the applicable Privacy Policy. If you do not agree with these terms, please discontinue use of the website.

2. Website Use

You agree to use the website only for lawful purposes. You must not interfere with the operation of the website, attempt unauthorized access, introduce malicious code, misuse website content, or use the service in a way that could negatively affect other customers or our operations.

3. Product Information

We make reasonable efforts to present product names, descriptions, images, specifications, colours, prices, and availability accurately. Colours may appear slightly different depending on your screen or device. Product information, pricing, and availability may be changed or corrected when necessary without prior notice.

4. Product Availability

All products are subject to availability. Displaying a product on the website or adding it to a cart does not guarantee that it will remain available until an order is confirmed. We may limit quantities or discontinue products at any time.

5. Pricing

Product prices and applicable delivery charges are displayed on the website. Prices may change without prior notice. If a significant pricing or listing error affects an order, we reserve the right to cancel the affected order and notify the customer where appropriate.

6. Orders

Submitting an order represents your intention and commitment to purchase the selected products. All orders are subject to availability, delivery coverage, verification, and confirmation. We reserve the right to accept, reject, limit, or cancel an order where reasonably necessary.

7. Order Confirmation

We may contact you using the information provided during checkout to confirm your order, verify delivery information, or clarify order details. An order may be cancelled if required information cannot be verified or if the order does not meet applicable fulfilment requirements.

8. Cash on Delivery

Cash on Delivery is the only payment method available for orders placed through the store. The applicable order amount is collected when the order is delivered. Customers should be prepared to pay the exact amount shown for the order at the time of delivery.

9. Delivery Payment Options

Cash is the primary Cash on Delivery payment method. In some locations, a courier may independently support an alternative method for collecting the Cash on Delivery amount. Availability of any such option is determined by the delivery provider and is not guaranteed by the store.

10. Order Cancellation

An order may be cancelled before dispatch where cancellation is available. We may also cancel orders because of product unavailability, incorrect pricing, incomplete information, delivery restrictions, suspected fraud, repeated failed deliveries, or other legitimate operational reasons.

11. Shipping Policy

Orders are generally prepared for dispatch within 24 hours after confirmation. Estimated delivery is generally within 3–5 business days, although actual delivery times may vary depending on destination, courier schedules, weather, holidays, transportation conditions, and other circumstances beyond our reasonable control.

12. Delivery Charges

Delivery is free for eligible orders above $150. Orders below the applicable threshold may incur a $5 delivery fee. Applicable delivery charges will be shown during the ordering process before the order is submitted.

13. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and reachable contact information. We are not responsible for delays or failed deliveries resulting from incorrect, incomplete, or inaccessible address information.

14. Delivery Attempts

Customers should be available to receive their Cash on Delivery order and provide payment when the courier arrives. Repeated failed delivery attempts, refusal to accept confirmed orders, or inability to collect the applicable amount may result in cancellation or restrictions on future Cash on Delivery orders.

15. Damaged Products

Customers should inspect delivered products as soon as reasonably possible. Transit damage should be reported within 48 hours of delivery, preferably with clear photographs of the product and packaging. Eligible damage claims may qualify for a replacement, return, or other appropriate resolution.

16. Returns and Refunds

Eligible products may be returned according to the applicable Return and Refund Policy. Because all orders use Cash on Delivery, approved refunds are handled through the available refund process rather than being returned to a card or online payment account.

17. Non-Returnable Products

Certain products may be excluded from returns because of hygiene, safety, consumable, digital, personalized, or product-specific considerations. Applicable exclusions may be identified on the relevant product information or within the Return and Refund Policy.

18. Promotional Offers

Discounts, promotional offers, bundles, and special pricing may be subject to additional eligibility requirements, quantity restrictions, product exclusions, or limited availability. Promotional offers may be changed, suspended, or withdrawn where permitted by applicable law.

19. Customer Information

Customers must provide accurate and current information when placing an order or submitting a form. Incorrect contact or delivery information may prevent successful order confirmation or delivery.

20. Fraud and Misuse

We may review orders and related activity to identify suspected fraud, false information, repeated failed deliveries, abusive behaviour, or misuse of Cash on Delivery services. Orders may be declined or cancelled when reasonably necessary to protect customers and the operation of the store.

21. Intellectual Property

Website content, including text, product presentations, photographs, graphics, icons, layouts, designs, and other materials, may be protected by applicable intellectual property laws. Such content may not be copied, reproduced, modified, distributed, or commercially exploited without appropriate authorization.

22. Third-Party Services

Certain website functions may depend on third-party services, including hosting, logistics, delivery, analytics, communications, and technical providers. Such services may operate under their own terms and privacy practices.

23. Website Availability

We aim to maintain reliable access to the website but do not guarantee that the website will always be available, uninterrupted, or completely free from errors. Maintenance, technical issues, network failures, or other circumstances may temporarily affect website functionality.

24. Limitation of Liability

To the maximum extent permitted by applicable law, our liability relating to a product or order is limited to the value of the affected item or order. We are not responsible for indirect, incidental, special, or consequential losses arising from the use of the website or purchase of products, except where such limitation is prohibited by law.

25. Events Beyond Our Control

We are not responsible for delays or failures caused by circumstances beyond reasonable control, including severe weather, natural events, transportation disruptions, courier delays, technical outages, communication failures, government restrictions, or other unforeseen events.

26. Privacy

Information collected through the store is handled according to the applicable Privacy Policy. By using the website and placing orders, you acknowledge that information may be processed as necessary for order fulfilment, delivery, customer support, security, and other legitimate business purposes.

27. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes to products, services, website functionality, operational practices, or applicable requirements. Updated terms will be made available through the website.

28. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or removed to the extent necessary, while the remaining provisions will continue to apply.

29. Applicable Rights

Nothing in these Terms is intended to remove or restrict any consumer rights or legal protections that cannot lawfully be excluded or limited. Where applicable law provides additional rights, those rights remain unaffected by these Terms.

1. Return Eligibility

Eligible products may be returned within 14 days from the date of delivery. Products must generally be unused, unworn, undamaged, and in their original packaging with seals, tags, accessories, and included materials intact.

2. Product Condition

Returned products should be in the same condition in which they were received. Products showing signs of use, washing, alteration, damage, missing components, or improper handling may not qualify for a refund or replacement.

3. Non-Returnable Products

Certain products may not be eligible for return due to their nature, hygiene requirements, safety considerations, or digital delivery. These may include opened personal care products, perishables, consumable items, digital SaaS keys after activation, redeemed gift cards, activated memberships, personalized products, and products specifically marked as non-returnable.

4. Return Request

Return requests must be submitted within 14 days of delivery. Customers should provide their order information and a clear reason for the return. Additional details or photographs may be requested when necessary to review the request.

5. Return Approval

A return request is subject to review and approval. Once approved, customers will receive the applicable return instructions. Products should not be shipped back without following the provided return procedure.

6. Return Pickup

Where applicable, an approved return may be collected through a designated courier service. Pickup availability may depend on the delivery location, product category, and applicable return conditions.

7. Return Packaging

Customers should package returned products securely using the original packaging where possible. The product should be protected from damage during transportation. Items damaged because of inadequate return packaging may require additional review.

8. Damaged Items

Customers should inspect their order when it arrives. Damage should be reported within 48 hours of delivery, preferably with clear photographs showing the product and its packaging. Depending on the circumstances, an eligible damaged product may qualify for a replacement, return, or refund.

9. Defective Products

Products that arrive defective or develop a qualifying defect may be reviewed separately from standard returns. The available resolution may depend on the nature of the defect, product category, and applicable product conditions.

10. Incorrect Items

If you receive an item that differs from the product ordered, please report the issue as soon as reasonably possible. We may request photographs or other information to verify the issue before arranging a replacement, return, or refund.

11. Missing Items

If an item appears to be missing from your order, please report the issue promptly with the relevant order information. The shipment and order details may be reviewed before a resolution is provided.

12. Cash on Delivery Refunds

All orders are placed using Cash on Delivery. Since no online payment is collected at checkout, approved refunds for Cash on Delivery orders are not returned to a credit card, debit card, or online payment account. Eligible refunds may be processed through an available bank transfer method or issued as store credit.

13. No Cash Refund at Pickup

Courier or pickup personnel are not authorized to provide cash refunds when collecting a returned product. All approved refunds are processed through the designated refund procedure after the returned item has been received and inspected.

14. Refund Processing

After an eligible return has been received and inspected, an approved refund will generally be processed within 5 business days. The time required for the refunded amount to become available may vary depending on the selected refund method and applicable processing times.

15. Store Credit

Where store credit is selected or offered, it may be issued after the return has been approved. Store credit may be subject to applicable conditions and cannot be exchanged for cash unless required by applicable law.

16. Change-of-Mind Returns

Eligible products may be returned because of a change of mind provided that the request is submitted within the applicable 14-day period and the product satisfies all return eligibility requirements.

17. Return Shipping for Change of Mind

Return shipping arrangements for change-of-mind returns may depend on the applicable product and return conditions. Returns involving damaged, defective, incorrect, or missing products may be handled under separate conditions.

18. Exchanges

Exchanges may be available for selected products depending on stock, product type, and applicable conditions. If an exchange is unavailable, an eligible return and refund may be offered instead.

19. Failed Delivery and Refused Orders

Refusing a Cash on Delivery package or failing to accept an order is not automatically treated as an approved return. Repeated refusal of confirmed orders or repeated unsuccessful delivery attempts may affect eligibility for future Cash on Delivery orders.

20. Refund Deductions

Where permitted by applicable law, a refund may be adjusted if a returned product is missing accessories, components, packaging, or other included materials, or if the product has been damaged or excessively used.

21. Late Return Requests

Requests submitted after 14 days from delivery may not be accepted unless an exception applies, such as a confirmed product defect, delivery issue, or another circumstance covered by applicable law or policy.

22. Return Inspection

Returned products may be inspected to confirm their condition and eligibility. A refund, replacement, or exchange will be approved only after the applicable return requirements have been satisfied.

23. Fraudulent or Abusive Returns

We reserve the right to investigate repeated, suspicious, or potentially fraudulent return activity. Return requests, replacements, refunds, or future Cash on Delivery orders may be restricted where there is reasonable evidence of misuse or abuse.

24. Policy Exceptions

We may make reasonable exceptions to this policy in individual circumstances. An exception granted for one order does not automatically create an entitlement to the same exception for future orders.

25. Policy Updates

This Return and Refund Policy may be updated from time to time to reflect changes in products, services, operational procedures, or applicable requirements. The latest version will be made available through the website.

26. Support

For questions regarding returns, refunds, replacements, exchanges, or damaged products, customers may use the support and communication options provided on the website. Please keep your order information available when submitting a request.